Property Management



Our management package includes professional photography, the marketing of your property, online listings over multiple platforms and booking management. Our focus is on end-to end customer service ensuring a positive experience for all our guests.

Find out more about maximising your property potential with short stay rentals, get in touch with us today.

Maximise your property’s potential with SMARTSTAYWA


Our specialised end-to-end management service begins with a FREE comprehensive appraisal, from here we assist you with everything you need to set up of your home with a detailed professional listing to start earning.

We will assist you in setting up your home with everything you need to ensure that it is appealing, comfortable and functional providing a great experience for your guests.

Our experienced photographer will take eye-catching photographs so that your property listings stand out and entice guests to book.

We take care of advertising your property on multiple platforms, including our own website, to maximise your property’s exposure and occupancy. We create an appealing, comprehensive listing so that your guests have all the information and support they need before, during and after their stay.

We ensure the nightly rate of your short-term listing adjusts to different variables during the year. These include seasonal rates, school holidays, long weekends, events, and general supply and demand.

We will consistently monitor the performance of your property and keep you informed should we need to adjust your property listing at any time. You may consider increasing or decreasing the minimum nights of stay, adjusting pricing or other performance related activities.

Our transparent owner dashboard allows you to access your property details at any time, you can view booking information, expenses, earnings and past performance, keeping you up to date and informed on your property’s performance.

Monthly statements and payments are reported and paid at the beginning of each month.

We make sure that your property is always in the best condition with regular inspections. Our trusted tradies are on hand to provide a premium service inside and outside of your home. In the case of an emergency, we will ensure that the problem is fixed quickly and efficiently, minimising any impact on your guest’s experience.


Our professional cleaners ensure that your property is cleaned to the highest of standards, an important part of ensuring guest satisfaction and in turn, ensuring positive reviews and ratings. Your property is always scheduled for a cleaning service on the same day that guests check out ensuring that it is always ‘guest-ready’ for the next booking or any last minute bookings.

Our service includes professionally cleaned linen and the restocking of essential items, such as coffee, tea and milk. Bathrooms are restocked with toilet paper, bodywash, shampoo and conditioner.

Our cleaners diligently report any broken items or maintenance issues that need to be addressed.

We periodically schedule a deep clean of the property, which may include oven cleaning, carpet cleaning, upholstery cleaning and any specialised cleaning of bathrooms, appliances or air-conditioning units.

Responding to guest queries regarding the property.
Processing the payment, thanking the guest and confirming their booking.
Assisting the guest with any additional requests.
Sending the guest arrival instructions to access the property.

Once your guests arrive we make them a priority, ensuring your home is immaculately presented and supporting them 24/7.

In order to keep your ratings up on your listing, we review your guests and respond reviews of your property.

Maximise your property’s potential with SMARTSTAYWA

“All round good service”

We have been using SmartStayWA to manage our property in Fremantle for over 8 years, their service is end to end, professional and they have kept our property well maintained and very well booked over the years. We are very happy with their service.

“Easy to work with”

The team at SmartStayWA have been managing our short-stay rental property for many years now, they are a very dedicated team, good at communicating and dealing with problems that have arisen, the property has been well maintained and we have found them a pleasure to work with.

“Home away from home”

An immaculate apartment boasting all the creature comforts you could ask for.
Great communication with our hosts, they made the experience easy and enjoyable. We would definitely recommend staying here.

“Thank you to our wonderful hosts””

This is a beautiful, tranquil oasis in the heart of bustling Freo. Spacious and comfortable with lovely furnishings. Very clean; great kitchen; quality linen, towels and bathroom products. Highly recommended and would come again.